Frequently Asked Questions

If I place an order on your site, what happens next?

If you’ve bought AdRotate Pro you will be offered a download. If you’ve bought a service you will receive an email with further information as soon as your order has been processed. Also, when you’ve bought a service. Please prepare a document or spreadsheet file with your login details to your website, both for FTP and WordPress and think about where and which adverts you want to display on your site.
Me, or your assigned technician, will strive to complete the order within 3 business days unless specified otherwise.

Why do you not give refunds?

Since I don’t sell a returnable product but my time or software downloads to you It is my policy to not do refunds. Before you place your order you should be aware of this. Since time and downloaded software can not be given back I can not do refunds as such. However, if you are unsatisfied with the result or you believe it takes too long to complete the order or for any reason you are not satisfied with the services I provide I kindly ask you to tell me all about it and I will do my utmost to satisfy your needs to get the desired results. Be aware that if your wishes and requirements fall outside the original order there might be an extra fee. This will be discussed with you on a per case basis. You can do so via my contact form.

I’ve bought AdRotate or services for AdRotate on X site!

The only place AdRotate is sold is via this website. Anyone selling the AdRotate Plugin or providing services for AdRotate outside this website is not affiliated with me and acts on his/her own.

Taxes

You yourself (or registered business) are responsible for paying taxes in your country or territory. If your billing address is outside of the European Union no tax will be charged. Check with your local tax office for the rules and/or regulations.
If your billing address is inside the European Union the regular BTW tax (21%) is included in the price. Your tax return is not my responsibility and as such I will take no responsibility for any fines or mishaps.

What is a cvv code and why do I need it?

If you pay with your credit card you will be asked for a CVV code in the process of making your purchase. A CVV code is a security feature for modern credit cards issued by Visa or MasterCard. Locate the code on the back of your card.

cvv_code

What is a VAT/Tax number and why do you need it?

Any and all orders placed within the European Union (EU) are eligible for taxes. Often called VAT, BTW or simply Tax(es). For businesses inside the EU I need this number/code for my tax returns. This is a fixed percentage of 21% which comes on top of your order amount.
If you are not inside the EU and/or do not own a registered business I do not need this number.

How can I cancel my order?

Regrettable as it is. Sometimes people ordered by accident or changed their mind. In that event contact me via the contact form and be sure to include your Paypal transaction ID or Ticket/Job Reference code. Please outline the reason for canceling. An order can not be cancelled once work is well under way. Refer to the refund question listed elsewhere on this page.

Are you a real company? Or how should I view that?

Yes, I consider myself a freelance developer and systems administrator and am registered as such at the Chamber of Commerce in Alkmaar in the Netherlands under number 55257879. My Tax ID is NL187452258B01 (NL187452258).